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ERHC revamping 'Q Care' service

August 5, 2012

File photo – Elk Regional's acute care service, called "Q Care," has been restructured with new hours, a new location, and lower costs to better serve area residents.

ST. MARYS – Elk Regional's acute care service for non-urgent health care needs, called "Q Care," has been restructured with new hours, a new location, and lower costs to better serve area residents.
Q Care was implemented last year as a walk-in acute care service to serve patients with non-emergency medical conditions, including earaches; sprains or strains; minor cuts, burns, bumps, or bruises; sore throats; flu-like symptoms; minor aches and pains; and coughs, colds, and sinus problems. Gregory P. Bauer, president and CEO of Elk Regional Health System, said the changes to Q Care were made as a result of feedback from patients.
“We’ve been listening to our patients,” Bauer said. “Q Care was introduced last year as a result of feedback from our patients. And now, we’re revamping it as a result of additional patient feedback. Our patients made it clear that they wanted a walk-in service that was not only simple to use, convenient, and fast, but inexpensive as well.
"The changes we are introducing today respond to all of these concerns and empower patients to get healthcare services when and where it works best for them. We are proud to introduce the new, improved Q Care as a response to patient feedback.”
"Patient feedback was the single most important reason why we revamped Q Care. Q Care was first introduced last year as a result of feedback from our patients, who said they wanted walk-in service and a faster, simpler, and more convenient way to be seen for non-emergency medical conditions," said Charlotte Floravit, public relations director for ERHC. "We spent a year listening carefully to our patients and the feedback they provided. All of the changes we have made to Q Care-- a new location, lower costs, and new hours-- are a result of patient feedback."
Floravit said Q Care's base of operations has moved from ERHC's Emergency Department to an office on the first floor of the Medical Office Building, effective today. She said this change will be more cost-effective for patients.
"Previously, Q Care was located in the Emergency Department and shared staff and supplies with the Emergency Department," Floravit said. "Because of this, we were required to bill a visit to Q Care as a visit to the Emergency Department."
She said now that Q Care has been moved out of the Emergency Department and into an office setting, the services can be billed differently and result in lower costs for patients; now, instead of being billed as a visit to the Emergency Department, Q Care services will cost the same as a visit to a doctor's office and have the same deductibles and copays. Payment is expected at the time of service.
Q Care's hours of operation have also changed: It will be open from 11 a.m. to 6:30 p.m., Monday through Friday and closed on Saturdays, Sundays, and holidays.

Pick up a copy of the Monday, Aug. 6, 2012 edition of The Ridgway Record for more.

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